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Terms and Conditions

General Information

The products available to you for purchase on the site are supplied by Plum Gifts, registered in Western Australia (ABN No. 118 614 3202)
All prices listed on www.plumgifts.com.au are inclusive of GST. Cancellations or alterations to orders must be made within 48 hours of ordering.
We fully expect to fulfil all orders placed. However, in the exceptional circumstances Plum Gifts reserve the right to substitute any item for one of equal or greater value Depending on the service and item you have chosen, delivery can take between 2 and 5 working days. Plum Gifts will not be subject to any obligation of confidentiality and will not be liable for any made due to late or cancelled deliveries.

Site Security

Our site runs 128bit encryption security. The certificate ownership will show our hosting providers domain.

A dedicated SSL, also know as a website security certificate, enables your visitors to see your company name and website address when viewing the SSL certificate details, thus adding to their confidence regarding your website’s security.
SSL stands for Secure Socket Layer technology. It is the industry standard method for securing the transfer of sensitive data such as credit card information between a web browser and a server.
It is theoretically possible for data sent from a non-secure website to be intercepted by a hacker. An SSL certificate encrypts the data so that it can only be read by the authorised server which means if the encrypted data is intercepted it is completely unreadable.
Its visibility, in the form of a padlock on the site, provides customers with added confidence and assurance that your company is legitimate.

Gift Cards

Plum Gifts will enclose a written message with each gift. It is up to the client to advise of any varied spelling of the recipients name or address. Plum Gifts accepts no responsibility for misspelt names and addresses on the gift card or envelope.

Virus Warning

Plum Gifts does not represent any information (including any file) obtained from or through this Web site is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses. Plum Gifts will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any such information.

Site Use

Visitors may use the website solely for their own personal and non-commercial use. It is permitted to download, electronically copy or print out any of the contents provided that it is for a non-commercial purpose. Access to the site is entirely at your own risk; by visiting the site you assume full responsibility for the cost of maintaining the equipment you use to access the site. Plum Gifts accept no liability for any damages related to your use of or inability to access the site. Access to the site may be suspended, restricted or terminated at any time.


No contract will be formed between Plum Gifts and you for the sale by Plum Gifts of any product unless and until Plum Gifts accepts your order by sending an e-mail as confirmation that your order has been accepted. Plum Gifts reserve the right not to process or accept any order on any ground whatsoever. The products and services offered for sale by Plum Gifts are only available to individuals who can make legally binding contracts. The products and services are not available to person under the age of 18 years old and any other persons who are legally prohibited from entering into binding contracts.


Payment can be made by Bankcard, American Express, MasterCard and Visa. We will not debit your credit card until an order has been accepted by us.

Availability & Product Information 

All products offered are subject to availability and remain the property of Plum Gifts until payment is received in full. We reserve the right to change, remove, substitute or modify any product, price, information or service on this site at any time and without prior notice. Prices, goods and availability are subject to change at any time. We make every effort to accurately display our products. For presentation purposes, props may be used in certain photographs, such as plates and Christmas decorations. These are not included within the gift boxes, whose contents are fully itemised within the website.

Intellectual Property

All information submitted to Plum Gifts through this website will become the exclusive property of Plum Gifts. All rights including without limitation, copyright, design and trademark rights in the website are owned by Plum Gifts. Company names, designs, logos or graphics which constitute trademarks owned by third parties are included entirely for the benefit of the respective trademark owners and Plum Gifts intends no infringement of such trademarks.

Delivery Information

Delivery of your Plum Gifts gift may take from 2-5 working days from the date of your order.
If, for any reason this time is likely to be exceeded, we will contact you to discuss it.

Deliveries are normally made from Monday-Friday, between 9.00am and 5.00pm. Deliveries may be made at other times on occasion, please contact us on 0416 807 136 to arrange this.
If there is no one at the recipient address, a card will be left instructing the recipient to contact the local delivery office to arrange re-delivery. You may instruct us to leave the package in another secure location, such as a garage or porch. However, should you wish to do so, this is entirely at your own risk. We accept no liability for the failure of goods to timeously reach their destination where this has been caused by the incomplete or incorrect mailing address being submitted by the customer. We deliver to any address within Australia.

By personal arrangement, we can also deliver overseas (please call 0416 807 136). Please note that we may be unable to deliver to specific countries depending on their particular laws.
Furthermore, the importation may attract a fee/duty, which the recipient may be required to pay although you may elect to pay this on their behalf.
We accept no liability should local customs authorities wish to confiscate any particular item contained within the gift, or change any import duty.

Any alleged discrepancy in relation to anything purchased from Plum Gifts must be notified within 3 days of delivery otherwise it will be assumed all items were delivered in good merchantable quality free of defect. Plum Gifts will investigate such discrepancies but reserves the right to be the final arbiter in the event of any dispute. No refund given for change of mind, however refund will be given on any item found to be faulty.

Gifts containing alcohol
The Liquor Act dictates that all gifts containing alcohol may only be purchased and received by persons aged 18 and over. , i.d.-identification is checked upon deliveries containing alcohol.